The Challenge
Messages, tasks, and promises can get lost across a busy inbox and multiple accounts.
FuelInbox assistant
In development
An inbox assistant organizes messages, captures tasks and promises, and prepares editable replies. In development, with a person reviewing each draft.
The Solution
- Sort messages into custom categories.
- Capture tasks and promises from incoming messages.
- Recognize threads that have already been handled.
- Prepare editable reply drafts for review.
An inbox mixes several kinds of work in the same stream: messages to read, questions to answer, and commitments that need a later action. Moving between accounts adds another layer of review. This prototype gives those different items a common workspace while keeping the original conversation as the context for a response.
Message categories help separate the kinds of attention an inbox needs. Task and promise capture turns a request inside a thread into something that can be reviewed alongside other follow-ups. Recognizing already handled conversations helps distinguish unfinished work from messages that no longer need a reply.
Drafting is a separate step from sending. The assistant prepares wording that a person can edit and review, so the person remains responsible for the response. For a similar workflow, useful starting points are the categories your team uses, how it tracks commitments, and which messages need personal attention. The example is still in development.
Current status
The prototype brings message categories, tasks, promises, and reply drafts into one workspace. Replies remain editable for a person to review.
Project details
Automation · IT
In development